Shipping + Delivery

Dear Customer Orders are generally dealt with as soon as they are received. Parcels are picked up from us in the early afternoon (Monday - Friday), and orders before 2pm will normally be shipped for delivery within The Republic of Ireland the next working day. However Due To Covid-19 and Brexit, we are experiencing delays of supply of goods to our stores which in some cases can result in unforeseen and uncontrollable delays. Delivery to an address in Britain may take 7/10 days on average due to new Brexit regulations.

 

Christmas Online Orders

Dear Customer Orders are generally dealt with as soon as they are received. Parcels are picked up from us in the early afternoon (Monday - Friday), and orders before 2pm will normally be shipped for delivery within The Republic of Ireland the next working day. However Due To Covid-19 and Brexit, we are experiencing delays of supply of goods to our stores which in some cases can result in unforeseen and uncontrollable delays. Couriers at this time of year also experience much higher volumes of parcels which may result in deliveries times being extended. Delivery to an address in Britain or Europe may take 7/10 days on average due to new Brexit regulations.

Where multiple items have been ordered together the more expensive of any allocated postal rates will apply for the entire combined order. Where an ordered item cannot be dispatched straight away for some reason we will endeavor to make contact and advise of the expected delay.

We offer a secure and reliable overnight delivery service thanks to DPD.  We Also offer our own personalized Van delivery service for emergency deliveries or where discrete VIP service is required. We also offer a weekend service in the Dublin and Kildare region. This is a premium service, rate/price is arranged and agreed at the time of purchase. Please call our online sales team to arrange emergency/VIP deliveries. 

Want to use your own courier service?

Under certain conditions arrangements can be made for customers to provide their own courier service. This is strictly reserved for special circumstances. If you wish to access this service, you must first contact our online sales team before placing your order online. We will make every effort to accommodate your needs. However, we may in some instances be unable to meet your request. If for some unforeseen reason we are not able to provide delivery through your chosen services, we will provide an alternative delivery option through DPD or personalized delivery. 

Click & Collect
Click & Collect allows you to place an order online and collect in-store free of charge.

Simply add the item(s) to your shopping Cart, choose free in-store collection as a delivery method at the branch you require to collect and proceed to checkout as normal. Please NOTE! to current lockdown restrictions, Click & Collect is only available through our Grafton Street branch until further notice!

You will receive an Order Confirmation email almost immediately. Note if you select Blanchardstown Store to collect, please allow 2 working days for collection subject to availability of stock.

When collecting your 'Click & Collect' order, you must bring your confirmation email and photo ID to collect your goods. This Photo ID must be in the form of a current Passport, Driving License or Garda ID. Warning — should you fail to produce the required documentation at the point of collection, we will unfortunately not be able to release the goods to you at this time. No exceptions to this policy will be accepted.

We assure you of our very best service and attention at all times however please allow for possible delays due to World Pandemic and Brexit issues. 

Thank You In advance for you understanding and cooperation.